Refund policy

Returns
Within 15 days of purchase, items may be returned for a refund.

After 15 days, a returned item may be used as a store credit toward any other piece. This store credit does not expire.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within an appropriate amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet:

First, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Anna@symmetryjewelers.com.

Shipping
To return an item, please mail it to: Symmetry, Inc., 8138 Hampson Street, New Orleans LA 70118, United States

You are responsible for paying your return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $7.5, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item